The following blog was posted Wednesday, November 6, 2013, at www.hhs.gov/digitalstrategy/blog/2013/11/update-on-healthcare-gov.html.
An Update on HealthCare.gov
By Julie Bataille, Director of Communications, Centers for Medicare & Medicaid Services
Today, we provided an operational update on the status of HealthCare.gov. In terms of the user experience today, we are seeing slowness in the Marketplace application and some users are having difficulties with log-ins. We are working now to identify the root causes and put in place repairs as soon as possible.
There is still a lot of work to do, but our efforts to improve and enhance HealthCare.gov continue to progress. Overnight, the team added a new software release that included dozens of fixes. These focused on improving the user experience and agent and broker processes.
Specifically, these fixes included:
- Improvements to the HealthCare.gov Marketplace application. For example, enabling consumers to input and properly save income and citizenship information so that they can smoothly continue through the process.
- Improvements that allow individuals and agents and brokers to locate partially completed applications more easily, and complete the process more efficiently.
- Enhanced notifications to consumers to help them know whether they have correctly input their information.
Last night’s software release was another important step as the team continues to focus on making the site work better for consumers who are looking for affordable, quality health coverage, as well as addressing key punch list items that improve the site’s backend functionality.